In order to use the app, however, you need two things: a working microphone and a working webcam. If Zoom can’t access your camera, then your video call will just become an audio call. Read on for some tips on how to fix Zoom camera problems.
Make Sure the Camera is Connected
If you’re using an external webcam, the issue may simply be that the webcam is not connected correctly. First off, ensure that the webcam is plugged in securely. If it is, try the webcam in a different USB port to see if it makes any difference. If you’re using a wireless webcam, check that Bluetooth is on and that your webcam has sufficient charge.
Ensure Your Webcam is Selected in Zoom
If your webcam isn’t working when you join a meeting, it may be that it isn’t selected in the Zoom app. To select a camera in Zoom:
Make Sure You Have the Correct Zoom Camera Settings
You can change the default settings for your camera in Zoom app. This should ensure that your camera always has the right settings when you start or join a Zoom meeting. To update your webcam settings on Zoom:
Close Any Apps Using Your Webcam
If other apps on your computer are using your webcam, this may stop Zoom from being able to access it. Apps such as FaceTime, WhatsApp, and Skype could be running in the background and hogging your webcam connection. Look for any open apps that may be using your webcam and close them. If you don’t see any obvious culprits, try opening Task Manager in Windows or Activity Monitor on macOS and killing any apps that may be using your webcam.
Give Zoom Permission to Use Your Webcam
If you can’t use your webcam in Zoom, the app may not have the relevant permissions. You’ll need to allow the Zoom app access to your camera. To allow apps to access your camera in Windows: To allow Zoom to access your webcam on Mac:
Update Your Webcam Driver
If your webcam isn’t working properly, it may be due to an outdated webcam driver. Try updating your driver to see if this fixes the problem. To update your webcam driver in Windows:
Update Your Mac
If you run Zoom on a Mac, macOS 10.7 has known issues running the app. If you’re running this version of macOS, updating the OS may fix your Zoom camera problems. To update macOS:
Fix Zoom Camera on Lenovo Laptops
Some Lenovo laptops have default settings that stop Zoom from accessing the built-in webcam. You’ll need to change these settings to fix your camera issues. To fix Lenovo camera issues on Windows 7: To fix Lenovo camera issues in Windows 8: To fix Lenovo camera issues in Windows 10:
Reboot Your Computer
If in doubt, try turning it off and on again. Rebooting your computer may resolve any issues that are stopping Zoom from accessing your webcam. It will also stop any processes that could be getting in the way.
Uninstall the Zoom App
If all else fails, you can try uninstalling the Zoom app and reinstalling a fresh version. This may help to fix your camera issues. To uninstall Zoom on Windows: To uninstall the Zoom app on Mac:
Become a Zoom Pro
Zoom is one of the most popular video conferencing apps in the world, so if the camera isn’t working it can be a real pain. Hopefully, one of the tips above on how to fix Zoom camera issues will have helped you to resolve your problems. Once your camera is working, you’ll also need to be sure that your microphone is working correctly, too. If you’re totally new to the app, then it’s not too tricky to learn how to get started with Zoom. Once you know what you’re doing, you can try experimenting with some of the other features, such as adding custom backgrounds to your Zoom meetings. Comment Name * Email *
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